Effective Date: July 12, 2025

This Refund Policy governs every purchase made from any website or platform operated by Cookierista, LLC (“Cookierista,” “we,” “our,” “us”), including but not limited to:

• cookierista.com (blog, recipes, online learning)
• cookieristashop.com (PDF guides, eBooks, physical merchandise, cookie and cake mixes, fresh sourdough starter, and courses)
• cookierista.bigcartel.com (merchandise)

By completing a purchase on any of these sites, you confirm that you have read, understood, and agreed to the terms below.

1. ALL SALES FINAL

Except where prohibited by U.S. or Florida law, all sales are final. We do not provide refunds, returns, exchanges, chargebacks, cancellations, or credits for:

• Digital Products: This includes, but is not limited to, eBooks, PDF guides, recipes, templates, and other downloadable files.
• Physical Products: This includes mugs, t-shirts, cookie and cake mixes, fresh sourdough starter, or any other physical merchandise shipped to you.
• Online Courses: This covers live or recorded webinars, memberships, self-paced courses, and masterclasses.
• In-Person Classes: This includes beginner sourdough masterclasses, workshops, and other events.

Once an order is submitted and payment is accepted, the transaction is irrevocable.

2. DIGITAL PRODUCTS – LICENSE & RESTRICTIONS

Purchasing any Cookierista digital file grants you a personal, non-exclusive, non-transferable license.

Permitted Use:

• Use for personal purposes only.

Prohibited Use:

• Printing, copying, or sharing the digital file for gifting or distribution.
• Reselling, sharing, or distributing the digital file in any form.
• Claiming the content as your own.
• Modifying and reselling as a new product.
• Uploading the file (even altered) to any public or private file-sharing site.

Unauthorized use may result in civil and/or criminal liability.

3. PHYSICAL PRODUCTS – RETURNS & REPLACEMENTS

We ship high-quality physical products, including mugs, t-shirts, cookie and cake mixes, and fresh sourdough starter, directly to you.

• No Returns or Exchanges: We do not accept returns or exchanges for change of mind, incorrect size, or other non-defective reasons.
• Perishable Items: Cookie and cake mixes, as well as fresh sourdough starter, are perishable and cannot be returned or refunded once shipped.
• Damaged or Defective Items: If your item arrives damaged or defective, email Cookierista@gmail.com within 7 calendar days of delivery. Include clear photos of the item and packaging. If the claim is valid, we will replace the item or issue store credit at our discretion.

4. ONLINE COURSES – TERMS & CONDITIONS

Live Online Courses, Webinars, and Masterclasses

• Your seat is reserved immediately upon payment.
• Failure to attend—whether for scheduling conflicts, technical issues, or any other reason—does not entitle you to a refund, credit, or transfer.
• If a replay is offered, access is a courtesy, not a right of purchase.

Self-Paced Courses

• Access credentials (login links, passwords, membership keys) are issued instantly or within minutes.
• Because digital access is granted, the sale cannot be undone or “returned.”

5. IN-PERSON CLASSES – TERMS & CONDITIONS

Beginner Sourdough Masterclasses and Workshops

• Ticket PolicyAll tickets are non-refundable.
• Tickets may be transferred to another individual with prior written notice to Cookierista at least 48 hours before the event. The recipient must agree to and comply with all Cookierista policies, including this refund policy.
• Cookierista reserves the right to deny a transfer request if the recipient does not agree to the terms or if the request is made less than 48 hours before the event.
• Non-AttendanceFailure to attend the event for any reason, including but not limited to illness, travel delays, or personal emergencies, will result in the forfeiture of the ticket. No refunds, credits, or rescheduling will be provided for non-attendance.
• Cancellation by CookieristaIf Cookierista cancels the event and cannot reschedule, a full refund of the ticket price will be issued to the original payment method.
• If Cookierista cancels but reschedules the event, your registration will automatically be transferred to the new date. If you are unable to attend the rescheduled date, you must notify Cookierista in writing within 7 calendar days of the reschedule notice to request a refund.
• Force MajeureCookierista is not liable for cancellations or delays caused by events beyond its reasonable control, including but not limited to natural disasters, government restrictions, pandemics, or other unforeseen circumstances. In such cases, Cookierista will make reasonable efforts to reschedule the event, but refunds are not guaranteed.
• Agreement to TermsBy purchasing a ticket, you acknowledge and agree to this policy in its entirety. This policy is binding and enforceable under applicable U.S. and Florida law.

6. COMPLIANCE WITH FLORIDA & U.S. LAW

Under Florida Statute § 501.142 and related federal consumer-protection rules, retailers may adopt a “No Refund” policy provided it is:

1. Conspicuously posted before purchase, and
2. Honored exactly as stated once the purchase is completed.

We satisfy the conspicuous-notice requirement by:

• Displaying a link to this policy in every site footer and checkout page.
• Requiring explicit agreement (“I accept the Refund Policy”) at the point of sale.

Nothing in this policy limits any non-waivable statutory right you may hold under applicable U.S. federal or Florida law (e.g., the right to a replacement for goods proven materially deceptive or not delivered).

7. CHARGEBACKS & PAYMENT DISPUTES

Initiating a chargeback or payment dispute contrary to this policy constitutes a breach of contract. We reserve the right to:

• Provide this policy and your checkout acceptance as evidence to the card issuer.
• Terminate your access to current and future Cookierista products or services.

8. POLICY UPDATES

Cookierista, LLC may revise this policy at any time. Revised terms become effective immediately upon posting. Continuing to purchase after a revision signifies acceptance of the new terms.

9. CONTACT

Questions or technical issues?

Email Cookierista@gmail.com. We answer most inquiries within two U.S. business days.

Stripe Compliance Notes:

• This policy is displayed in the footer of every page and at checkout.
• Customers must agree to this policy before completing their purchase by checking a box labeled: “I have read and agree to the Refund Policy.”
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By completing your purchase, you acknowledge that you have read, understood, and agreed to this No-Refund Policy in its entirety.